Service Management news & resources

Community Summit 2024 crowd outside at night

Community Summit 2024: Dynamics 365 Customer Engagement moves sales into more scenarios

by Jason Gumpert

The vision of Microsoft's unified customer experience platform leans heavily on autonomous capabilities

Community Summit North America 2024 Copilot Customer Engagement Customer Service Dynamics 365 Field Service Power Platform Sales & Marketing Service Management

Microsoft Dynamics Partner Roundup: Partnership; Acquisition; PCI DSS 4.0 validation; Solution on AppSource

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Architecture Customer Engagement Dynamics 365 Engineering Finance and Operations Partner Relationship Management (PRM) Payment Processing Project Management Project Operations Sales Service Management xRM

Microsoft Dynamics Partner Roundup: Student info system; D365 win; FP&A research; International expansion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Education Finance and Operations Financial Management Industrial Equipment Project Management Project Operations Service Management

Microsoft offers Dynamics 365 Project Operations users Copilot-aided time entry tools in preview

by MSDW Reporter

Two chat-based tools will drafting time entries and external-facing comments

Dynamics 365 Field Service Finance and Operations Professional Services Project Management Project Operations Service Management Time & Attendance

Ignite 2023: Microsoft broadens role-based generative AI with Copilot for Service preview

by Jason Gumpert

Preview in December will offer pre-built CRM and contact center app integrations

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Ignite 2023 Knowledge Management Sales & Marketing Service Management

5 ways to improve work for field sales and service employees

by Sam Kumar

Improving flexibility, lowering stress, and offering greater empowerement can all become realities

Customer Engagement Dynamics 365 Dynamics CRM Field Service HR Management Mobile Applications Power Platform Service Management

MSDW Podcast: Cavallo's latest outlook on Dynamics GP

by MSDW Reporter

Data Integration Distribution Distribution Dynamics GP E-Commerce EDI Inventory Management Job cost MSDW Podcast Order Management Service Management

Microsoft Dynamics Partner Roundup: Form automation; Payments platform; Retail tech; MRO software

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Process Mgmt Customer Engagement Dynamics 365 E-Commerce Field Service Finance and Operations Retail Service Management Workflow Management

Microsoft Dynamics Partner Roundup: CRM & BC acquisitions; New Power App; Executive hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV IT Service Management (ITSM) Manufacturing Power Apps Power Platform Professional Services Service Management

CBRE building its next gen retail facilities management solution with Microsoft Dynamics 365 Field Service

by MSDW Reporter

CBRE’s fmPilot solution for large retail and multi-site sector will add a range of Field Service capabilities

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Field Service Field Service Real Estate Retail Service Management

LATEST VENDOR RESOURCES

CMMS and Business Central: Optimizing Maintenance Management

Insight Works

Use Case: Professional Sports Organization Finds Efficient Ways to Win

Mekorma

Streamlining Success: Leveraging Business Central for Enhanced Service Management

Innovia

External Users Demystified with Ben Vollmer & Resco

Resco

Microsoft Dynamics 365 Project Operation arrives: What to look for (Webcast Recording)

MSDW Features

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare

More Service Management White Papers

Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling

More Service Management Case Studies

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