Knowledge Management news & resources

Microsoft launches paid public previews of three Dynamics 365 AI agents for Service

by Jason Gumpert
Case management, customer intent, and knowledge management agents now available in various geographies
AI Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management
Customer Knowledge Management Agent

Microsoft to shutter Smart Assist in Dynamics 365 Customer Service this year, urging users toward Copilot

by MSDW Reporter
Support for the feature ends June 2, 2025 with removal by end of the year
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management
Sales Qualification Agent for Dynamics 365 Sales

Microsoft announces ten new AI scenarios in Dynamics 365 apps as part of autonomous agent push

by Jason Gumpert
New scenarios across D365 apps support the larger push for Copilot Studio
Accounting Business Central Copilot Copilot Studio Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Financial Management Knowledge Management Power Platform

Microsoft boosts M365 Copilot collaboration with Pages and Agents

by MSDW Reporter
The set of use cases for AI agents built in Copilot Studio is broadening
Copilot Copilot Studio Data Management Knowledge Management Portals Power Platform Robotic Process Automation (RPA)

AI as a fountain of youth? The case for archiving a graying workforce’s institutional knowledge

by Andrew Kurtz
Can AI preserve institutional knowledge as experts age out of the workforce?
AI and Machine Learning Azure Copilot Dynamics 365 Knowledge Management Workforce Management
Copilot menu

Maximizing the Benefits of Copilot in Dynamics 365: Best-Practices and Strategies for Users

by Jamie Evans
In its current form, Copilot in Dynamics 365 has three core uses for most customers
AI Customer Engagement Customer Experience (CX) Customer Service Data Management Dynamics 365 Email Management Knowledge Management

NRF's Big Show 2024: Microsoft urges retailers to look for high-impact AI scenarios

by Jason Gumpert
Microsoft to offer retailers new Copilot templates, Fabric solutions to accelerate AI
Commerce Customer Experience (CX) Customer Service Data Management Dynamics 365 Finance and Operations HR Management Knowledge Management NRF 2024 Retail
Copilot in Dynamics 365 Guides with HoloLens 2

Ignite 2023: Microsoft to add Copilot to mixed reality experience of Dynamics 365 Guides

by Jason Gumpert
The AI-based experience comes first to HoloLens2, then to mobile devices
Customer Engagement Dynamics 365 Field Service Field Service Guides HoloLens Ignite 2023 Knowledge Management Mixed Reality Remote Assist

Ignite 2023: Microsoft broadens role-based generative AI with Copilot for Service preview

by Jason Gumpert
Preview in December will offer pre-built CRM and contact center app integrations
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Ignite 2023 Knowledge Management Sales & Marketing Service Management
copilot-swot-screen.jpg

Microsoft extends Copilot AI features across Microsoft 365, Power Platform

by Jason Gumpert

Power Apps and Power Automate are "moving from custom code, to low-code, to natural language authoring."

AI and Machine Learning Azure Copilot Studio Customer Experience (CX) Document Automation Knowledge Management Power Apps Power Automate Power Platform

LATEST VENDOR RESOURCES

Leadership Series Part 1: Igniting ERP Success from the Ground Up!

WebSan Solutions

Explore the future of deskless workers @ Resco.connect 2022

Resco

Zebra & Resco: Powerful Hardware Meets Powerful Software

Resco
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Next Gen Workflows with resco.Inspections on RealWear

Resco

Today’s organizations must innovate and adopt new technologies to support their first-line workers within field services. Is your team ready? 

Business Central Customer Engagement Data Integration Dynamics 365 Energy Healthcare Knowledge Management Manufacturing Mobile Applications Power Platform Property Management Software

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare

I Need it "Generation Now": Document Management for the Growing Millennial Workforce

Metafile
Implementing paperless processes is often a draw for millennials
AP Automation Accounting Business Central Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Financial Management
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Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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